Hospitality Manager/Program Director

We offer fully inclusive long-form (10-21 day) and short-form (5 day) specialized wellness retreats – focusing on introducing tools for nervous system regulation to improve physical and mental wellbeing.

Rē Precision Health was started to share information about the nervous system that is foundational to mental and physical wellbeing but seems to be missing from the current medical model. The goal was to help people to find more freedom and joy in their lives – break down mental prisons formed by an outdated operating system and better understand how their body and brain operate to create more coherence rather than resistance.

The nervous system is the connection between the mind and body. When it is dysregulated, our sleep, hormones, digestion, cognitive function, reactivity, performance and more are affected. The program takes a systems approach to reversing the sympathetic dominant state (chronic activation of the flight/flight/freeze/fawn response) by addressing the physical, mental, emotional, nutritional and existential factors that affect the nervous system.

The primary retreat center is located on the south side of Sayulita (Mexico) – a popular surf town. Accommodation is in a 9 room hill-top villa with 360 degree views of the Pacific Ocean, Sierra Madre mountains and lush jungle. There is a large infinity saltwater pool, gym, large terrace and other amenities. Winding jungle paths provide a beautiful walk to Sayulita. Two virgin beaches are a 5 minute walk away. Access is very easy, 80 minutes from Puerto Vallarta airport (PVR) with flights from most major US and Canadian cities.

You can read more about our programs and modalities here.

Long-form Program: https://www.reprecisionhealth.com/reset

5 day program: https://www.reprecisionhealth.com/reset-intensive

Reviews: https://bit.ly/3dthLHt

The following is an overview of the role and responsibilities of the Program Director including availability and compensation:

Employee Type: Independent Contractor, job share position

Availability: 80-100 hours/month, alternating with the other Program Director

Compensation: USD per calendar month to be negotiated

Gratuities: This position is not included in the distribution of gratuities.

Terms of Payment: Independent Contractor must send an invoice and payment instructions (that include a name, address and bank details) to the Employer at the end of each month.

Overview of roles and responsibilities:

• Introduce the program to guests, maintain an onsite presence throughout the assigned retreats, and facilitate the Closing Share, ensuring that the guest experience is held to a high standard.
• Be the first line of contact with the staff and facilitators, ensuring that the program and its supporting operations are running smoothly.
• Create and manage program schedules and staff schedules.
• Understand and be able to perform all onsite manager duties to provide support when needed (room & material prep for guest arrival, guest questions, music/ambiance, mito activation sessions, compression suit sessions, massage organization, activity support, etc.).
• Support Director of Operations and Founder in developing, implementing, and improving program materials and protocols.
• Assist remote administrators with accounting, customer service, and operations management as needed.

Requirements:

• Bilingual (English/Spanish)
• Excellent leadership, communication, and interpersonal skills, with the ability to motivate and inspire teams.
• Project management or program management experience.
• Proven ability to develop and maintain relationships with diverse stakeholders, including guests/clients, staff, and leadership.

Nice to have:

• Training in Neuroscience/Functional Health.
• Experience working in the hospitality, health and wellness industry or a similar guest-centric environment.
• Certification in a holistic modality.

The following is a checklist of duties for the role of Program Director.

Onsite with Guests:

• Welcome guests to the retreat, facilitate the Welcome Message, and facilitate Introductions of the Group.
• Maintain a presence throughout the retreat that allows guests to feel that everything is being taken care of and that any problems or concerns will be resolved.
• Continue to cover daily manager duties when you are the only one present or when other managers ask for assistance (but delegate these when possible):
  • Announcements, chalkboard, & communications on WhatsApp
  • Supplements

• Make sure electronics are charged (microphone, iPhone, laptop) and properly stored when not in use

• Set up dining area, terrace, and other relevant areas for workshops
• Observe all public spaces and make sure they are tidy and ready for guests
• Mitochondrial Activation & Compression Suit Sessions

• Attend Ice Bath activity, supporting guests in and out of the jacuzzi as well as offering presence and emotional support during the activity.
• Facilitate Closing Share alongside Admin Manager and any practitioners who wish to attend.

Onsite with Staff:

• Facilitate Check-ins and meetings with each department (managers, cleaning, maintenance, and kitchen)
• Meet with other heads of departments to stay on top of ongoing projects and get updates
• Meet remotely or in person with the Director of Operations (and Founder, when necessary) and communicate any relevant updates and changes to staff onsite.

Admin (onsite):

• Keep track of gratuities and petty cash (set aside envelopes for external practitioners if we’re paying in cash)

Admin (can be off-site):

• Customer service
  • Emails, bookretreats, facebook, etc.
  • Insurance requests from current guests
• Create Program Schedule for each retreat
  • Consider scheduling restrictions of employees and external practitioners as well as what is required for the flow of the program
  • Stay on top of changes that are needed right up until the start date of the retreat
• Create Manager Schedule for each month, including for third party retreats
• Work with the kitchen, cleaning, and maintenance to create their schedules based on the flow of retreats.
• Create and update facilitator payment schedule (work with Begoña on this)
• Squarespace
  • Update pages and products as needed
  • Ensure pricing is always current and updated
• Act as project manager on longer-term projects (such as the social media and website video project)
• Develop systems for the program content (ie. SOPs, Org chart, job descriptions, etc.)
• Continue to improve and develop task management and processes on Monday.com

‍