Front of House Staff - Yoga Instructor

As the first point of contact for members and guests, this a role that combines both Yoga Instructor and Front of House responsibilities at a 5-star fitness facility, the professional would serve as a core member of both the fitness and client-facing teams. This dual role merges teaching expertise with hospitality, offering clients a seamless and welcoming experience from the moment they enter to the end of their yoga class.

Key Responsibilities (Yoga):

• Design and lead engaging, safe, and effective yoga classes for all skill levels, ensuring client satisfaction and safety.
• Provide personalized guidance, adjustments, and modifications to meet individual needs and abilities.
• Demonstrate a deep knowledge of yoga principles, techniques, and benefits, fostering an inclusive and welcoming atmosphere.
• Ensure a clean and serene studio environment, maintaining equipment and upholding gym policies.
• Stay current with yoga trends and certifications to deliver innovative and inspiring classes.
• Build strong client relationships, offering recommendations for complementary services.

Key Responsibilities (Front of House):

Customer Service:

• Greet all members and guests warmly upon arrival and provide personalized assistance as needed.
• Always maintain a polished and professional demeanour.
• Address inquiries about membership options, facility amenities, and class schedules.
• Handle complaints or concerns promptly, escalating to management when necessary.

Reception Duties:

• Manage the front desk, including answering phones and responding to emails professionally and efficiently.
• Schedule appointments for personal trainers, spa services, or other facility offerings.
• Process payments for coaching, food & beverage and other various services.

Facility Coordination:

• Keep the reception area immaculate and fully stocked.
• Monitor member feedback and collaborate with other departments to enhance the client experience.
• Assist in organizing member events and promotional activities.

Administrative Support:

• Maintain accurate records in the facility’s management system, including membership data and appointment logs.
• Generate daily reports on facility usage, bookings, and sales transactions.

Team Collaboration:

• Work closely with other departments, such as the onsite management team, concierge, housekeeping and maintenance to ensure smooth operations.
• Communicate effectively with management to relay updates, concerns, or suggestions.

Job Type: Part-time

Pay: £16.67 per hour

Expected hours: 7 – 20 per week

Benefits:

• Gym membership